We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact us should you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
Construction of the nbn® network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us.
More work required
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Planned technology
nbn Satellite*
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
We’re planning to change your nbn technology.
This location is connected to the nbn® network
We’re planning to change your nbn technology.
You're ready to change to a new nbn® technology
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
The list below sets out white-label wholesale providers that offer white-labelled residential and/or business-grade services over the nbn network and have consented to being included (see important notes 1 and 2).
Before using the tool, use these links to learn more about nbn services:
Below is a list of nbn residential-grade services offered by providers with white-label capability. All providers are displayed by default. To refine your results, select all items that apply from each dropdown list.
nbn™ Access types offered
High speed options
Below is a list of nbn business-grade services offered by providers with white-label capability. All providers are displayed by default. To refine your results, select all items that apply from each dropdown list.
Business services
Business satellite services
Business bundles discounts
nbn™ build options
Business services
Business satellite services
Business bundles discounts
nbn™ build options
The following value-added services are grouped together with wholesale nbn products to provide fully managed end-to-end services over the nbn network to Downstream Access Seekers (Resellers).
All providers are displayed by default. To refine your results, select all items that apply from the dropdown list. Select the Find out more link to view the full list of services offered by each provider.
Other services
1Wholesalers who offer white-label capability group together wholesale nbn products with their own value-added services to provide fully managed end-to-end services over the nbn network to Downstream Access Seekers (Resellers). These organisations provide additional integrated modular capabilities that address billing, operations, sales & marketing as well as customer support & service, ensuring that all aspects of service over the nbn network are managed on behalf of the Access Seeker. The Access Seeker is only required to add their own branding, marketing and sell the services and all other aspects can be managed by the white-label service provider.
2The information contained on this webpage was last updated on 06/12/2023. Some of the information has been provided to nbn by wholesale providers with white-label capability and nbn does not warrant that it is accurate or up to date. All information is indicative only and subject to change. This list of white-label providers is not exhaustive. It may not list all providers that offer wholesale business nbn products with white-label capability. For example, it does not include providers that have not chosen to be listed. Talk to your preferred wholesale provider(s) about the wholesale business nbn products available in your end customer’s area which are suitable for their needs.
The following value-added services are grouped together with nbn services to provide fully managed end-to-end nbn products to Downstream Access Seekers (Resellers).
Delivery & Operations Management
Product Catalogue & Provisioning
Customer Management
Billing & Payments
Digital Presence & Support
Network Management Functions
Call Centre
Credit Management
Modem/Router Fulfilment
Regulatory Support
Marketing assistance, Branding & Content
Access to nbn Support Programs
The following value-added services are grouped together with nbn services to provide fully managed end-to-end nbn products to Downstream Access Seekers (Resellers).
Delivery and Operations Management
Product Catalogue & Provisioning
Customer Management
Billing & Payments
Digital Presence & Support
Network Management Functions
Call Centre
Credit Management
Modem/Router Fulfilment
Regulatory Support
Marketing assistance, Branding & Content
Access to nbn Support Programs
The following value-added services are grouped together with nbn services to provide fully managed end-to-end nbn products to Downstream Access Seekers (Resellers).
Delivery & Operations Management
Product Catalogue & Provisioning
Customer Management
Billing & Payments
Network Management Functions
Modem/Router Fulfilment
Wholesale Functions
Regulatory Support
Marketing assistance, Branding & Content
Access to nbn Support Programs
The following value-added services are grouped together with nbn services to provide fully managed end-to-end nbn products to Downstream Access Seekers (Resellers).
Delivery & Operations Management
Product Catalogue & Provisioning
Customer Management
Billing & Payments
Digital Presence & Support
Network Management Functions
Call Centre
Modem/Router Fulfilment
Regulatory Support
Marketing assistance, Branding & Content
Access to nbn Support Programs
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